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Customer Service Policy

Customer Service Policy

Our Customer Service is a top priority of FIRESTUFF4US.
All FIRESTUFF4US customers will be treated promptly and respectfully without regard to age, gender, sexual orientation, race, ethnicity, disability, language proficiency, social or economic status.

Regulations

1. Staff members are responsible for providing the best customer service possible and are empowered to make decisions that will ensure the best experience for each customer while balancing the needs of the individual with the overall needs of FIRESTUFF4US customers.

2. When answering the phone, a FIRESTUFF4US employee will identify him or herself and the department in which (s)he works.

3. Staff will assist customers on a first-come, first-served basis to the extent possible without infringing on the service needs of other customers.

4. Staff members will enable successful use by assisting customers with concerns as soon as possible, each concern should be addressed within 72hrs.

5. A customer with complaints about the service received or about FIRESTUFF4US policy shall be referred to the senior staff on duty at the time or to the FIRESTUFF4US upper management team. Please contact FIRESTUFF4US@YAHOO.COM with the subject title [URGENT ASSISTANCE].

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